Compliments or Complaints

 Senate Bill 1074 of the 77th Legislature established requirements in the Texas Code of Criminal Procedure that law enforcement agencies must have a detailed written policy that implements a process by which complaints may be filed and provide public education relating to the complaint process. The Converse Police Department has an extensive policy manual that governs the actions of its employees and details acceptable and unacceptable practices as well as provides information explaining the compliment and complaint process on this website, pamphlets in the lobby of the Converse Police Department, and by clicking on this link complaint_brochure.

The Importance of Your Compliment/Commendation

There are times when employees go above and beyond the call of duty. Law enforcement employees, like everyone else, appreciate it when their good deeds are recognized but too often they are remembered for the traffic tickets they issue or the arrests they have made, and not for the thousands of helping hands they have extended to the public.

The Converse Police Department is responsible for protecting the citizens of Converse, detecting crime, regulating traffic, and dealing with a wide variety of neighborhood problems. Our officers/employees are well-trained and committed to providing the very best service to the community with honor and integrity.

If you would like to recognize an officer/employee who has performed his/her duties in a manner you think is exceptional, and reflects favorably upon the officer/employee and the Department, then we encourage you to take a moment and tell us about it. Such a positive and appreciative atmosphere improves officer/employee morale and helps all members of the Department work harder to improve their individual performance and the quality of the services they provide to the public.

Please share with us your experiences about Converse's finest in one of the following ways:

1. Click HERE to complete a form which can be printed and mailed or may be saved and emailed to the Police Department at the following address:

Converse Police Department

402 South Seguin

Converse, TX 78109

2. Send an email to:

How to Make a Complaint Against a Converse Police Officer/Employee

In most instances, we believe Converse Police officers/employees work in partnership with citizens and that our contacts with citizens are positive. To ensure we function efficiently while maintaining the rights of the citizens we protect, Converse Police personnel are trained to follow a series of policies and procedures as well as to work within the guidelines of local, state and federal laws. Because of the nature of law enforcement, we also understand that citizens on occasion may object to the actions of the police/employees, or may feel their conduct is inappropriate. Therefore, we have established procedures for citizens to report their concerns to the Department.

The Chief of Police has the responsibility to ensure a thorough, fair and timely investigation of all allegations concerning improper actions by officers/employees of the Converse Police Department. In order for a complaint to be considered official, state law requires it to be in writing and to be signed by the person making the complaint. Each official complaint is reviewed by the Chief's office. If the complaint is about conduct that would violate police procedures or laws, an investigation will occur. When the investigation is complete, you will be notified of the disposition.

Investigations can have the following dispositions:

Unfounded: The investigation indicates the act(s) complained of did not occur or did not involve Converse Police personnel.

Exonerated: The investigation indicates the alleged act(s) did occur but were within the policies, procedures and guidelines as set forth by the Department.

Not Sustained: The investigation failed to disclose sufficient evidence to clearly prove or disprove the allegations made.

Sustained: The investigation discloses sufficient evidence to clearly prove the allegation made in the complaint.

When a complaint against an officer/employee is sustained, the Chief of Police will take appropriate actions, which may include any of the following:

- Training and counseling

- Reprimand

- Suspension from duty without pay

- Termination from the department

- Criminal prosecution

If you wish to make a complaint concerning any Converse Police personnel, click the link below for the Citizen Complaint Form. The form may be taken directly to the Converse Police Department or mailed to the following address:

Converse Police Department

Professional Standards - Confidential

402 South Seguin

Converse, TX 78109

Remember, in order to be considered the form must be signed by the person making the complaint. If a full, complete internal affairs investigation is to occur, the complainant may also be required to have the form notarized at a later date.

The Department does not accept complaints later than 90 days from the date of the incident related to the complaint, with exception to very special cases such as criminal misconduct, or when good cause can be shown making the complaint sooner was not possible or practical. Complaints must be made by a person who “has standing:” i.e., the actual recipient of police misconduct, a person who witnesses an unlawful act by a Police Officer, or parents/legal guardians making complaints on behalf of minors.

The Professional Standards Division does not accept complaints in regard to the guilt or innocence of defendants in traffic ticket cases and/ or criminal offenses. Those matters are reserved to the judgment of the proper judicial court for adjudication.

Click HERE for the Citizen Complaint Form.